December 31, 2025

W Hotels Hospitality Operations Australia

W Hotels is a global luxury hotel brand renowned for its vibrant and stylish design, exclusive services, and cutting-edge amenities. As part of the Marriott International family, W Hotels offers an upscale and trendsetting experience for travelers seeking luxury, sophistication, and innovation. The brand is known for its bold designs, energetic atmosphere, and world-class service, catering primarily to a young, fashionable, and affluent clientele.

Brand History: W Hotels was founded in 1998 in New York City and quickly became one of the most influential brands in the luxury hotel market. W Hotels revolutionized the hotel industry by combining high-end luxury with a hip and contemporary vibe, attracting a new generation of travelers looking for an experiential stay rather than just a place to sleep. The first W Hotel, located in the trendy neighborhood of the Flatiron District in Manhattan, set the tone for the brand’s focus on design, music, and cutting-edge technology.

Headquarters: W Hotels is headquartered in Bethesda, Maryland, USA, as part of Marriott International, which acquired the brand in 2016.

Key Features:

  • Accommodation: W Hotels offers luxurious rooms and suites with stylish, bold designs and cutting-edge amenities. Rooms are equipped with high-tech features such as mood lighting, high-speed internet, plush bedding, and immersive sound systems.
  • Dining and Nightlife: The brand is famous for its trendy restaurants, chic bars, and lively lounges. W Hotels often host events with local DJs, live performances, and exclusive gatherings, making them a hotspot for nightlife and entertainment.
  • The W Living Room: A signature feature of every W Hotel is the “Living Room” – a dynamic space designed for socializing, networking, and relaxation. These spaces often feature high-end furniture, art installations, and a welcoming ambiance for guests to interact.
  • Spa and Wellness: W Hotels offer luxurious spa services, fitness centers, and wellness offerings, making them a retreat for those seeking relaxation, rejuvenation, and fitness.
  • Event Spaces: The brand is known for its stylish and flexible event venues, which cater to high-end corporate events, weddings, and exclusive parties.
  • Innovative Technology: W Hotels consistently integrates the latest in hotel technology, from in-room tech for enhanced guest experiences to mobile check-in and keyless room entry via the W app.

Target Market: W Hotels primarily targets the upscale, trendy, and socially conscious traveler, including professionals, influencers, celebrities, and affluent tourists. The brand appeals to individuals seeking an exclusive, stylish, and vibrant atmosphere, whether for business, leisure, or events. W Hotels is often associated with a cosmopolitan lifestyle, offering guests not just a stay, but an experience.

Global Reach: With more than 60 locations across major cities and resort destinations worldwide, W Hotels has a significant global presence. Its hotels are often located in iconic urban areas such as New York, Paris, Barcelona, London, and Los Angeles, as well as in tropical resort locations like Bali, the Maldives, and Cancun.

Core Values:

  • Bold Design: W Hotels is committed to pushing the boundaries of hotel design and architecture, offering visually striking spaces that reflect the local culture while maintaining a global, modern aesthetic.
  • Energy & Vibe: The brand thrives on creating an energetic and vibrant atmosphere, whether through live music, lively social events, or unique art installations.
  • Personalized Service: W Hotels focuses on providing highly personalized, attentive service that goes beyond expectations, ensuring each guest feels valued and special.
  • Innovation: W Hotels continuously embraces new trends, technology, and forward-thinking concepts to stay at the forefront of the luxury hotel industry.

Account Director25035378          

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Assistant Night Manager25023894           

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Assistant Purchasing & Loading Dock Manager25035498

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At Your Service Agent (Part Time)25030216         

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Banquet Supervisor25013911    

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Banquets Beverage & Food Attendant25032056               

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Beauty Therapist25016503          

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Beverage & Bars Manager25021917        

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Beverage & Food Attendant25032967   

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Beverage & Food Supervisor25032120   

Beverage and Food Attendant25028266               

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Beverage and Food Supervisor25032959              

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Chef de Partie25022106

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Chef de Partie25033031

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Commis Chef25021927 

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Concierge Supervisor25033759 

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Director of Beverage & Food25030075   

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Director of Sales & Marketing24216990 

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Duty Engineer25023151

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Events Coordinator25012358     

F&B Agent – Banquets (Casual)25035269              

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F&B Agent – In-Room Dining25031119    

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F&B Agent – Lollo (Full Time)25033077   

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F&B Agent – Warabi (Casual)25023266   

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Guest Relations Manager25027538         

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Handyperson25033043 

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In Room Dining Team Leader25033826  

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Junior Sous Chef25030098           

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Junior Sous Chef – BTWN Restaurant25017817   

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Marketing Executive25035400   

Night Auditor25021958 

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Night Front Office Supervisor25030225 

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Pastry Chef de Partie25031075  

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Pastry Commis Chef25014343    

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Pastry Commis Chef25027545    

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Porter25025684

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Quality Manager25031071           

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Reservations Supervisor25031134           

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Restaurant Manager25027386   

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Restaurant Team Leader – AM Shift25015947     

Restaurant Team Leader – PM Shift25019522      

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Rooms Controller25024024         

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Sous Chef25033722        

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Spa Therapist25029224 

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Welcome Desk Manager25035358           

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Welcome Team Leader25034532              

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Whatever Whenever Agent25028260    

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Wheels (Concierge) Supervisor25025686              

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Wheels (Porter/Valet) Supervisor25030206