by Kimpton Hotels & Restaurants is a high-end, boutique hotel brand in San Francisco. The brand quickly became known for its focus on offering guests a more personalized, intimate, and fun experience compared to traditional hotel chains. Kimpton revolutionized the hospitality industry by creating hotels that were stylish, design-forward, and emphasized customer service and community engagement.
Kimpton is now a part of InterContinental Hotels Group (IHG), which acquired the brand in 2015. Kimpton continues to operate as an independent brand under the IHG umbrella, maintaining its distinctive and innovative approach to boutique hospitality. The brand has expanded across the U.S. and internationally, with over 70 hotels and 20 restaurants.
Key Information
- Revenue (IHG – 2022): $3.8 billion (approx.)
- Employees: Over 8,000 (across Kimpton properties globally)
- Market Segment: Upscale, boutique hotels
- Global Presence: 70+ hotels in North America, with locations in major cities such as New York, San Francisco, Chicago, and Los Angeles. Expanding internationally in Europe and Asia.
Key Business Areas
- Boutique Hotel Management: Kimpton is primarily focused on the boutique hotel experience, offering unique, stylish hotels that emphasize local culture and art. These hotels often feature customized design, vibrant atmospheres, and personalized guest services.
- Restaurants & Bars: Kimpton is also well known for its curated selection of restaurants and bars located within its properties. The brand emphasizes creative, locally inspired dining experiences and cocktails, often collaborating with renowned chefs and mixologists.
- Loyalty Program: Kimpton’s loyalty program, Kimpton Karma Rewards, allows members to earn points for stays and dining. Members also get access to exclusive offers, room upgrades, early check-ins, and late check-outs, among other perks.
Brand Identity & Experience
- Personalized and Unique: Kimpton focuses on creating memorable, personalized experiences. Each hotel has a distinct personality that reflects the local culture, and Kimpton hotels often incorporate local artwork, events, and community experiences into the stay.
- Design-Forward: The brand is known for its modern and stylish design, with an emphasis on local flair and creative interiors. From funky, colorful rooms to trendy, vibrant public spaces, Kimpton hotels offer a refreshing change from the typical chain hotel environment.
- Vibrant Social Spaces: Kimpton properties typically feature lively social spaces, such as rooftop bars, cozy lounges, and unique event venues. Many hotels host evening wine hours, art exhibitions, live music performances, and other social events that encourage interaction among guests.
- Pet-Friendly: Kimpton has a long-standing reputation for being one of the most pet-friendly hotel chains. They offer a no-fee, no-hassle pet policy, which includes providing amenities such as pet beds, bowls, and treats.
Key Features & Services
- Accommodation: Kimpton hotels provide luxury accommodations with a local touch. Rooms are designed to be stylish, spacious, and comfortable, often incorporating unique furnishings and creative details. Suites are available with additional amenities, including upgraded views, private balconies, and spacious living areas.
- Dining & Bars: Kimpton is famous for its in-house dining and cocktail offerings:
- Restaurants: Kimpton’s restaurants offer a mix of casual and fine dining, often with an emphasis on locally sourced ingredients. Many hotels feature signature restaurants created by local chefs.
- Bars & Lounges: The brand’s bars are often vibrant and eclectic, offering signature cocktails and cozy atmospheres. Many Kimpton hotels are known for their cocktail culture and commitment to high-quality mixology.
- Wellness & Fitness: Kimpton hotels feature wellness options such as 24-hour fitness centers, yoga mats in rooms, and in-room spa services. Many properties also provide special wellness packages and experiences, such as guided runs or fitness classes.
- Social Events & Gatherings: Kimpton hotels offer versatile meeting spaces and event venues, often designed with modern, stylish interiors. The brand is a popular choice for small weddings, corporate events, and social gatherings.
- Sustainability: Kimpton is committed to sustainability. The brand incorporates eco-friendly practices across its properties, such as energy-efficient lighting, water conservation, and sustainable food sourcing. Kimpton also participates in IHG’s Green Engage system, helping to reduce its environmental footprint.
Director of Revenue Management
Security Guard, including CCTV Operators
Painting – Interior Decoration Technician
Executive Assistant to the General Manager
Speciality Position – Bartender
Assistant Human Resources Manager
Group Conference & Events Sales Executive
